Wholesale orders are specification-led
Custom and bulk transactions require written terms that reflect the product, approved sample, quantity, inspection plan and shipping arrangement. A universal retail return window may not be appropriate.
Before order approval
Agree specifications, tolerances, sample status, defect definitions, inspection responsibility, acceptance, remedy options and claim-notification documents in the contract or purchase order.
If a problem is found
Preserve packaging, lot identification, photos, inspection records and the relevant specification revision. Notify the contracting party through the agreed channel and avoid using or altering disputed goods until instructions are confirmed.
Contract controls
The final signed quotation, purchase order and contract govern the transaction. This page is general planning information and must be reviewed against the legal entity and jurisdiction before production launch.